FAQ

Step 1: Open the Sign-In Page
    •    Go to the application’s sign-in page as you normally would when logging in.

Step 2: Click “Forgot Your Password?”
    •    Below the password field, look for a link or button labeled “Forgot your password?” Click on it.

Step 3: Enter Your Email
    •    On the next screen, you’ll be asked to provide the email address associated with your account. Type in your email and click “Send verification code” 

Step 4: Check Your Email for a Verification Code
    •    Open your email inbox. You should receive a message from the application with a 6-digit code (or similar).

Step 5: Enter the Verification Code
    •    Return to the password reset page, and enter the verification code you received. Click “Verify code”.

Step 6:Click continue

Step 7: Set Your New Password
    •    Enter a strong password that meets the requirements and click “Continue”.

Success!
    •    After submitting, you’ll be redirected to the webshop.

In Summary:
    1.    Click “Forgot Password” on the login page.
    2.    Enter your email.
    3.    Check email for a code.
    4.    Return and enter the code.
    5.    Create a new password.
    6.    Log in with your new credentials!